This guide explains how you can set about claiming for faulty purchases of goods and services made with a credit card against the supplier, the firm that issued you with the card, or both. It helps readers through a labyrinth of law, the operations of the credit card networks, and the roles of the Ombudsman and the Office of Fair Trading.

You could be owed thousands!

Other useful information resources:

Money Saving Expert

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

Financial Ombusman Service

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/31/creditcards-31.htm

Office of Fair Trading

http://www.oft.gov.uk/about-the-oft/legal-powers/legal/cca/equal-liability

Consumer Credit Act

http://www.legislation.gov.uk/ukpga/1974/39/section/75


Experian

http://www.experian.co.uk/


Equifax

http://www.equifax.co.uk


Call Credit plc

http://www.callcredit.co.uk


Citizens Advice Bureau

http://www.adviceguide.org.uk/


Consumer Credit Counselling Service

http://www.cccs.co.uk